FirstFedSecure^sm is an enhanced online security feature.  As part of First Fed's ongoing commitment to help protect you against online identity theft and fraud, FirstFedSecure^sm provides added safety.  FirstFedSecure^sm personal security image is a picture and text that is a shared secret between you and First Fed.  As part of your standard FirstFedOnline^sm log in procedure, when you see your personal security image, you can be confident that you are at the legitimate First Fed website and not an imposter site.

Make sure you see your personal security image
before you enter your password

In addition, FirstFedSecure^sm remembers which computer(s) you normally use, thus preventing potential fraudsters from logging into your account, even if they somehow get hold of or guess your username and password.

On the Internet today, fraudsters attempt to steal your identity by impersonating the websites you trust.  (To learn more about Internet identity theft "phishing" scams and how you can protect yourself, click here for "3 Important Facts on Phishing.")  FirstFedSecure^sm helps us proactively protect you, our client, against such attacks.  In addition, you can ensure that we also recognize you as the true owner of your account.  If we don't recognize your computer, we will ask you one of your challenge questions (described below in "How does FirstFedSecure^sm work?") as an additional line of defense against unauthorized access to your account.

When you visit your home branch, you know our faces and we know yours.  FirstFedSecure^sm does the same thing over the Internet.  It is a new method to identify us to you and you to us.  When you enroll in FirstFedSecure^sm, you will select a secret image and phrase known only to you.  Whenever you log in, we will show you this image and phrase so that you can rest assured that you are accessing the real First Fed website and not an imposter site.

We also check the computer(s) or device(s) that you are using to access our website.  Typically, you will access our website from one or two computers, such as your work and home machines.  FirstFedSecure^sm remembers your computer.  Should you need to logon from a different computer, such as an Internet cafe, we will take additional steps to verify your identity, such as ask you to provide the answer to a challenge question for which we both know the answer.

FirstFedSecure^sm remembers your computer by assigning a unique identifier to each computer you use to access the First Fed website using standard secure cookies.  The cookie is used to store the computer's identification information only.  No personal or private data is stored in any way.

We ask you a challenge question when we detect that you are trying to log in from a new computer.  This is to prevent someone with stolen passwords from logging into your account.  Since only you know the answer to the question, we will know it's really you.  Generally, you will be asked to answer a secret (challenge) question only when you logon for the first time from a new computer.

After you answer the question, you will be asked whether we should remember this computer for future logons.  If you are using your personal computer, you should answer "yes."  If you are using a public terminal, you should answer "no."

When an unauthorized person tries to logon using your stolen user name and password, we will recognize that they are logging in from a different computer and ask them one of your challenge questions.  Since only you know the answers to your secret challenge questions, they will not be able to give a correct answer and, therefore, will not be able to log in.